Power Players Exchange — Refund & Return Policy
Last Updated: September 30, 2026
At Power Players Exchange, we want customers to be satisfied with their purchases. Because we sell new and pre-owned video games, consoles, accessories, collectibles, and related merchandise, the following Refund & Return Policy applies.
1. 14-Day Return Window
Eligible items may be returned within 14 days of delivery.
To qualify for a return, the item must be returned in substantially the same condition in which it was received, including any cases, manuals, accessories, inserts, cables, controllers, or other components included with the original purchase.
2. Pre-Owned Games & Merchandise
Many products sold by Power Players Exchange are pre-owned and may show normal signs of previous use, age, cosmetic wear, scratches, markings, or other imperfections.
We make reasonable efforts to accurately describe and photograph the condition of our products. Cosmetic wear or imperfections that were disclosed or reasonably visible in the product listing are not considered defects.
3. Tested Games, Consoles & Electronics
Products listed as tested or working are represented based on the testing performed before listing.
If an item sold as working arrives defective or materially fails to function as described, please contact us within the 14-day return period.
4. Untested, As-Is & For-Parts Items
Products clearly identified in the listing as “Untested,” “As-Is,” “For Parts,” “Not Working,” or similar are sold in their disclosed condition.
These products are generally considered final sale and are not eligible for standard returns due solely to their functionality or condition, except where otherwise required by applicable law.
5. Damaged, Defective or Incorrect Orders
If you receive:
The wrong item
An item damaged during shipping
An item materially different from its description
A defective item that was sold as tested and working
Please contact Powerplayersexchange@gmail.com as soon as possible.
Include your order information and, when appropriate, photos of the item, packaging, and damage so we can review the issue.
6. Return Shipping
For standard returns, the customer is generally responsible for return shipping costs.
If Power Players Exchange determines that we sent the wrong item or that an item arrived damaged, materially misrepresented, or defective despite being sold as working, we will provide or reimburse reasonable return shipping costs as appropriate.
7. Refunds
Once an approved return is received and inspected, we will process the applicable refund to the original payment method.
Original shipping charges are generally non-refundable for standard returns. If the return resulted from an error by Power Players Exchange or another circumstance for which we are responsible, applicable shipping charges may also be refunded.
The time required for a refund to appear in your account may vary depending on your bank or payment provider.
8. Order Cancellations
Orders may be canceled before they have shipped.
Once an order has shipped, it can no longer be canceled and must follow the applicable return procedure.
9. Contact Us
To request a return or ask a question about a refund, contact:
Power Players Exchange
New Jersey, United States
Powerplayersexchange@gmail.com
Please include your order information and a brief description of the issue.
This policy does not limit any consumer rights or remedies that cannot be waived under applicable law.